PRIVACY POLICY


Last updated: May 14, 2025

This Privacy Policy describes how Sarunna ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from sarunna.com (the "Site").

By using our Site or providing your information, you consent to the practices described in this Privacy Policy.

🔄 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. When updates occur, the "Last updated" date above will be revised and the updated version will be published on our Site.

🧩 How We Collect and Use Personal Information

To provide our fashion retail, order fulfillment, and customer support services, we collect personal information from various sources:

  • When you make a purchase or contact us
  • Through our e-commerce platform (Shopify)
  • From payment and shipping partners
  • Via marketing and analytics tools

We collect this information to:

  • Process and deliver your orders
  • Communicate with you about your purchases
  • Provide customer service and product support
  • Comply with legal obligations
  • Improve and personalize your shopping experience

📋 What Personal Information We Collect

Information You Provide:

  • Contact details (name, email, address, phone)
  • Order information (shipping, billing, payment details)
  • Account credentials (if applicable)
  • Messages and feedback shared with our team

Automatically Collected Information:

  • Device type, browser, IP address
  • Browsing activity and interaction with our Site

Information from Third Parties:

  • Payment processors
  • Shipping carriers
  • Analytics and advertising partners
  • Our e-commerce service provider (Shopify)

🎯 How We Use Your Information

  • Process orders and manage deliveries
  • Provide support and respond to inquiries
  • Prevent fraud and ensure secure transactions
  • Improve our website and customer experience
  • Send marketing communications (if you consent)

If you are located in the EEA, our legal bases include contract performance, legitimate interest, and consent under GDPR Article 6.

🍪 Cookies

We use cookies and similar technologies for functionality, analytics, and personalization. Learn more on Shopify’s page: 👉 https://www.shopify.com/legal/cookies You can manage cookie preferences in your browser. Disabling cookies may affect site performance.

📤 How We Share Personal Information

  • Service providers (payment, shipping, analytics, customer support)
  • Business partners and affiliates within the Sarunna brand
  • Legal authorities if required by law
  • Successors in case of merger or business transfer

We never sell personal data.

🚫 Children’s Data

Sarunna is not intended for individuals under 16 years old, and we do not knowingly collect personal data from children.

🔐 Security & Retention

We use industry-standard measures to protect your data. Although no system is 100% secure, we take reasonable steps to safeguard your information. Personal data is retained only as long as necessary to fulfill services or legal requirements.

⚖️ Your Rights

Depending on your region, you may have the right to:

  • Access, correct, or delete your data
  • Withdraw consent or restrict processing
  • Request data portability
  • Object to marketing use
  • File a complaint with your data authority

To exercise these rights, contact us using the information below. Verification of identity may be required.

🌎 International Data Transfers

Your personal data may be processed outside your country, including in the United States and Brazil. We apply Standard Contractual Clauses and other safeguards to ensure adequate protection for international transfers.

📞 Contact Us

If you have any questions, concerns, or data-related requests, please contact us at:

📧 Email: support@sarunna.com
💬 WhatsApp: +55 (98) 98870-9830
🏢 Mailing Address: Rua Nove, Quadra 13, Casa 55, Cohatrac V – São Luís, MA, 65054-730, Brazil
🌍 (Registered business address — operations handled digitally via our U.S. logistics partners.)
💼 Operated by: Sarunna Brand
🪪 Registered Business: CNPJ 61.578.056/0001-12
🌎 Sarunna is the data controller of your personal information.