FAQ
1. Orders & Payments
Q: How can I place an order?
A: Simply add your favorite pieces to the cart and follow the checkout process.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options available at checkout.
2. Shipping & Delivery
Q: Do you ship internationally?
A: Currently, we ship to the United States only.
Q: How much is the shipping cost?
A: Shipping is free within the United States—taxes and duties are already included in the product price.
Q: How long will my order take to arrive?
A: Orders usually arrive within 5–10 business days, depending on your location.
3. Returns & Exchanges
Q: What is your return policy?
A: You may return or exchange items within 14 days of delivery, as long as they are unused, unwashed, and with original tags.
Q: How do I start a return?
A: Please email support@sarunna.com with your order number and reason for return.
4. Products & Sizing
Q: How do I know which size to choose?
A: Please refer to our Size Guide page for detailed measurements.
Q: Are your products true to size?
A: Most of our items are true to size, but we always recommend checking the product description for fit notes.
5. Care & Materials
Q: How do I care for my Sarunna pieces?
A: Please check our Clothing Care Guide for washing, drying, and storing tips to keep your items elegant and long-lasting.