💬 Frequently Asked Questions

Find quick answers about orders, shipping, returns, and product care.

1️⃣ Orders & Payments

Q: How can I place an order?
A: Simply add your favorite pieces to the cart and follow the checkout process.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options available at checkout.

2️⃣ Shipping & Delivery

Q: Do you ship internationally?
A: Currently, we ship to the United States only.

Q: How much is the shipping cost?
A: Shipping is free within the United States — taxes and duties are already included in the product price.

Q: How long will my order take to arrive?
A: Orders usually arrive within 5–10 business days, depending on your location.

3️⃣ Returns & Exchanges

Q: What is your return policy?
A: You may return or exchange items within 14 days of delivery, as long as they are unused, unwashed, and with original tags.

Q: How do I start a return?
A: Please email support@sarunna.com with your order number and reason for return.

4️⃣ Products & Sizing

Q: How do I know which size to choose?
A: Please refer to our Size Guide page for detailed measurements.

Q: Are your products true to size?
A: Most of our items are true to size, but we always recommend checking the product description for fit notes.

5️⃣ Care & Materials

Q: How do I care for my Sarunna pieces?
A: Please check our Clothing Care Guide for washing, drying, and storing tips to keep your items elegant and long-lasting.

📞 Contact & Support

If you didn’t find your answer here, reach out — we’ll be happy to assist:

📧 Email: support@sarunna.com
💬 WhatsApp: +55 (98) 98870-9830
🏢 Mailing Address: Rua Nove, Quadra 13, Casa 55, Cohatrac V – São Luís, MA, 65054-730, Brazil
🌍 (Registered business address — operations handled digitally via our U.S. logistics partners.)
💼 Operated by: Sarunna Brand
🪪 Registered Business: CNPJ 61.578.056/0001-12